[Yes again, but this time I'm not posting it to thier wall as they obv. don't care :( but I'm in need of a vent]
So I waited for 3 weeks and you're web manager Daniel never replied about my bag. I get that I'm just a customer on the other side of the atlantic who you're never gonna meet and care hardly any for since I ain't likely to be dropping some heavy dollar's your way(looks like now you won't have me spending any dollars, happy?). Well guess what, I'm worth more than that and its commom decency for you to reply to other human beings. So a wee nudge email from me and what do you say...
"unfortunately our return/repair policy pertains to customers who bought products from our boutiques
since your bag was purchased at bloomingdales, we cannot honor a return - i'm very sorry about this"
Ok so I'm glad your sorry, but it's Bloomingdales fault the bag is faulty? Um, no, your name's on it, you made it, clearly the problem lies with you, k?
Safe to say I'm pretty pissed off, and I don't really get angry, or swear for that matter.
Oh and as for contacting Bloomingdales, I tried to no avail, am I really surprised now?
I still love you Marc Jacobs, contrary to what my facebook status may have been when I recived the email telling me it wasn't your problem. I just wanna know why you don't care, when what I read about you tell me otherwise.
Marc Jacobs Intl on Facebook:
"The 10 original company guidelines set up by Robert Duffy in 1984.
1. To maintain the quality and integrity expected of a leading fashion designer.
...
8. To be grateful for our customers.
..."
Business of Fashion Interview with Robert Duffy: (with regards to the power of Twitter)
" There were some kids that didn’t have any money and were trying to do stuff and so I hooked them up with some people that might help them. And one customer’s fantasy in some country was to own this thing and he couldn’t get it, so we sent it to him."
So I waited for 3 weeks and you're web manager Daniel never replied about my bag. I get that I'm just a customer on the other side of the atlantic who you're never gonna meet and care hardly any for since I ain't likely to be dropping some heavy dollar's your way(looks like now you won't have me spending any dollars, happy?). Well guess what, I'm worth more than that and its commom decency for you to reply to other human beings. So a wee nudge email from me and what do you say...
"unfortunately our return/repair policy pertains to customers who bought products from our boutiques
since your bag was purchased at bloomingdales, we cannot honor a return - i'm very sorry about this"
Ok so I'm glad your sorry, but it's Bloomingdales fault the bag is faulty? Um, no, your name's on it, you made it, clearly the problem lies with you, k?
Safe to say I'm pretty pissed off, and I don't really get angry, or swear for that matter.
Oh and as for contacting Bloomingdales, I tried to no avail, am I really surprised now?
I still love you Marc Jacobs, contrary to what my facebook status may have been when I recived the email telling me it wasn't your problem. I just wanna know why you don't care, when what I read about you tell me otherwise.
Marc Jacobs Intl on Facebook:
"The 10 original company guidelines set up by Robert Duffy in 1984.
1. To maintain the quality and integrity expected of a leading fashion designer.
...
8. To be grateful for our customers.
..."
Business of Fashion Interview with Robert Duffy: (with regards to the power of Twitter)
" There were some kids that didn’t have any money and were trying to do stuff and so I hooked them up with some people that might help them. And one customer’s fantasy in some country was to own this thing and he couldn’t get it, so we sent it to him."
Seems like Robert Duffy cares about his customers? Um, HIYA :) ?
So Robert Duffy (whom I also have a massive amount of respect for) or Marc Jacobs, if you ever read this a wee explaination would be nice.
Yours,
Accessory Addict
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